Privacy Policy

Last Updated: January 2026

Our Commitment to Your Privacy

Norwest Digital Telecommunications Ltd is committed to protecting your privacy and handling your personal data with care and respect. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us or engage our services.

What Information We Collect

When you interact with Norwest Digital Telecommunications, we may collect the following:

• Your full name and job title
• Your company or organisation name
• Your email address and telephone number
• Your business postal address
• Details of your enquiry or service requirements
• Technical information about how you use our website (via cookies)

How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiry or service request
• To provide information about our telecommunications services
• To fulfil and manage services you have contracted with us
• To send you relevant communications you have opted into
• To improve our website and service offering
• To comply with our legal obligations

We do not use your information for automated decision-making or profiling.

Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR):

• Legitimate interests — to respond to enquiries and provide service information
• Contractual necessity — to fulfil services you have contracted with us
• Legal obligation — where required by law
• Consent — where you have explicitly opted in to marketing communications

Sharing Your Information

We do not sell, trade, rent or otherwise transfer your personal information to third parties for commercial purposes. Your information may only be shared in these limited circumstances:

• With trusted service providers who assist us in operating our business, under strict confidentiality agreements
• Where required by law, regulation or legal process
• To protect the rights, property or safety of Norwest, our clients or others

Data Retention

We retain your personal data only for as long as necessary. Enquiry data is typically retained for 3 years. Client contract data is retained for 7 years following the end of the contract, in line with HMRC requirements.

Security of Your Data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, alteration or loss — including encrypted storage, access controls and regular security reviews.

Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data in certain circumstances
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can control cookie settings through your browser preferences. Essential cookies cannot be disabled as they are required for the website to function.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any updated version on this page with a revised date. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: